Last week at Citrix Synergy, we launched Auto Citrix Support.
Auto Citrix support is a simple platform, online troubleshooting and health-checker for your Citrix environment.
This is one of the key tools of our support engineers use to solve problems. It can help in diagnosing and fixing hundreds of known issues ... and now we make it accessible to all our customers.
We are now pleased to announce the public beta of XenApp Citrix automatic support.
In 4 easy steps you can analyze your log files, the profile of your XenApp environment and scan for hundreds of known issues. It only takes a few minutes to deliver, custom clear concrete advice for you.
1. Download and run Citrix Scout -. Generates diagnostic log files from your XenApp environment
2. Download the log file for Citrix Support Auto -. See here for how to generate diagnostic data for other supported products
3. Wait a few minutes -. The file will be analyzed and measured against hundreds of parameters
4. Review the results -
- A red / orange / green easy list of questions and actions, such as:
- known issue detection
- practice Recommendations
- existing patches
- system update information
- An overview of your entire environment
servers, versions, settings, CPU usage, etc.
Citrix Automatic support is free and expect your log files downloads. Give it a go .
David McGeough
Citrix Auto Manager media marketing
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