As a member of Citrix Technical Support for more than a decade, I am proud of some helping valuable and often share overlooked information quickly locate problems and your Citrix receiver to solve problems effectively. Multiple Citrix components provide important diagnostic information. Since most connection scenarios touching multiple Citrix products, this debug information is often removed through multiple independent products.
Citrix XenApp and XenDesktop offer CDF trace
CDF trace our primary Citrix Diagnostic Facility is included and is available in several other Citrix products as well. After basic troubleshooting, Citrix Support will often ask for a CDF trace while to reproduce a problem. The CDF trace is generally obtained by the support representative for a detailed analysis. While this scenario for solving problems has a good track record, it does require access to public (and private) icons to parse the data into readable messages.
Receiver for Mac
For our Mac customers, we have four types of logs: Installer logs, Store Communication protocols Authentication Manager logs and ICA protocols Engine. Motor logging ICA is only in a special debug Receiver for Mac, which can be provided by a support staff available if needed. The other three protocols are readily available in the public version of the Receiver for Mac, but require logging to be activated. The log created is readable without additional parsing.
Receiver extended for iOS logs containing
This is a log function that records all the receiver's debug messages. To the relevant data, Collect advanced protocols must be enabled on your iOS device before you reproduce the problem. A collection of sequential log files are created and are easily shared using the usual methods of the device, such as email or file-sharing applications such as File Share. Since there are a number of protocols, it is important to put the relative time of the failing steps taken to reproduce a problem. These protocols are also highly legible with timestamp and detailed messages (Please note that the extended protocols are disabled after they are sent from the device).
Receiver for Android
We use Android built in log collector collected Logcat. Logging for the Receiver for Android is always on, so it must not be activated. The output is a single log file are all Citrix Receiver messages, so again, a good time marker of the problem is useful. Receiver for Android protocols is the stack traces if a recipient crash occurs.
As Mac and iOS, these protocols are easy to examine for anyone. If all of these protocols, look for clear error messages or obvious failures. If possible, a successful repeat and the appearance does not need to examine them the differences. Search Citrix Support with these questionable messages. Hopefully with the power of this diagnosis you can solve your Citrix Receiver are efficient
Citrix Knowledge Base article for each of these application tools .:
Receiver for Mac Logging
Advanced log for receiver for iOS
receiver for Android logging
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