NetScaler is an incredibly versatile network device. The amount of features it contains combined with the speed and reliability while it really incredibly tasks. Thousands of companies around the world depend on NetScaler every day for the delivery of mission-critical workloads.
However, as with any technology, problems can and do occur.
may haveappliances disorders for a variety of reasons, both software and hardware failures including. The most important thing in these scenarios is to prevent the problem of impact on users, or worse, to develop into a failure. By activating "Call Home" to NetScaler, you can go to support a long way in this area.
Think to call home as an insurance policy
Hopefully you will never need to use Call Home. Although, at the same time, looking forward, you have it and sleep at night easier. Because, once activated, can call at home .:
- Continuously the unit for the error conditions of the system process crashes monitor (warm start) and hardware problems (eg hard drive and PSU failures)
- automatically collect and upload a diagnostic data bundle on the Citrix server, if an error occurs
- Let Citrix technical support diagnostic data bundle, as needed or desired to check support, contact and we are already the necessary details in to dig the question.
- continuously help the product in areas such as management, to improve the quality, the diagnostic data etc.as are collected, as a feedback mechanism can be used to improve NetScaler
For a how-to run to call home with NetScaler, please call at http://www.citrix.com/tv/#videos/12943.[1945003zumeinemVideoverweisen]
For more information on the Call Home function NetScaler see the eDocs page
http://support.citrix.com/proddocs/topic/ns-system-10-5-map/ns-ac-config-callhome- tsk.html
Keep an eye!
I am also pleased to announce that the Call Home capabilities in upcoming releases for NetScaler are further improving. In addition, we are planning to Call Home includes bringing to other products in the not too distant future (Cloudbridge 7.4 Beta Call Home among other great features. You can read more about the pre-release /blogs/2015/02/12/try-programmability-and-hop-by-hop-visibility-with-cloudbridge-7-4-beta/).
We are always pleased to hear customer success stories and feedback on how we can make our solutions better. Home functionality call uses the Citrix Insight Services Platform (http://cis.citrix.com). Feel free write us anytime at https://taas.citrix.com/feedback/. Perhaps you are already a Call Home user, and if so, great! We would love to hear how it helped you.
until next time ...
regards,
Allen Furmanski
product Manager
Citrix product Insights and Analytics
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