When we think of round trip time, we naturally imagine the speed of flying packages through our networks. But what I am referring to is an experience we have (desperately) shared when you contact a ministry support.
Have you ever felt that you are the same questions again and again? This feeling of deja vu is usually not pleasant because it can increase the resolution time. Capture complete and accurate information at the time the problem is critical (especially for the questions are difficult to reproduce).
Fortunately for us, we Citrix Scout (CTX1310147). It will collect diagnostic data for both XenDesktop and XenApp environments. The tool has only 2 buttons (to start and end the capturing process), which makes it push button easy. " It enables remote data collection and monitoring of multiple machines. It will also be upload directly to data collected Citrix Technical Support.
5 simple steps to use Citrix Scout
1. Download and run the tool run.exe
2. Click Collect & Upload button
3. Select all controllers or VDA familiar with the issue
4. Save the file (you can review the data before submitting)
5. Download the file using your My Citrix credentials and service request number
We look forward to your feedback on how to improve this tool.
Thank you!
Rene
scout Citrix Overview
