If you keep up with high-tech industry trends step, then you probably know that "a great customer experience" has become something of a keyword in the last 5 years or so - and for good reason. According to experts, customer experience will become a top factor in customer purchasing decisions quickly.
- 2020 Customer Experience (CX) will overtake the price and product as a key brand differentiator, to customers in 2020 report
- 70% of purchase decisions are based on how the customer it feels to be treated, according to McKinsey
If you are working with Citrix customers, you will probably see this every day in your accounts out to play. End user experience and acceptance is a top priority for most Citrix prospects and customers. Quality products are the lure, great services they adhere to, and memorable experiences build loyalty.
The good news is, Citrix has a real, decisive advantage when it comes to set first to experience.
, the challenge is, while others Citrix benefits such as IT security and flexibility are relatively familiar to describe the customer's experience new discussion. It requires a different (exciting) kind of conversation with the customer. It requires a different (innovative) approach to client projects. It requires to be "design-driven" -. Focused on the human results in addition to the financial and technical ones
If you are reading this, it probably means that this strikes a chord with you. You may also ask, "How can I become more design-driven"? Good question. When Citrix Summit in Las Vegas come you will have a chance to participate in some pretty cool activities to keep you strengthen your customer loyalty by use customer experience!
developed in a very first participating, interactive workshop user experience for retailers and consultants. They are removed with a basic framework for getting closer to the customer end user and the capabilities for providing thought leadership on foot that directs strategic discussions. These workshops are limited space, so be sure to.: Search for "SUM0 guide the end-user this week", and add your personal agenda through the My Account tool
meeting 1-on-1 with a customer experience Consultant to fine-tune your customer experience talking points and develop an engagement plan that addresses your unique customer challenges. Did you know, Citrix is a new listing piloting customers better help IT teams understand their end users and design better mobile work style strategies? Skip to reserve appointment the line at the level of 15-30 minutes.
Get your hands on one of our coolest customer engagement assets we Your call history Cartooning. Come in Summit Park for Customer Experience Booth to tell us the history of a customer, and see it come to life in the drawings! A Customer Experience Designer collect your comments and turn them into a sketch showing the Citrix experience from your customer's perspective. It is a fun and powerful tool that can unlock conversations with your customers some truly engaging. Space is limited, so that the 30-minute appointment to reserve today.
Feel free to post a comment if you have any Customer Experience Summit or questions I can help answer. Otherwise, I look forward with you to talk to the Customer Experience Booth in Summit Park
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